Listed below are help desk / Customer management open source software systems.

Eventum
(http://eventum.mysql.org/)

Eventum is a web-based, user-friendly and flexible trouble-ticket tracking system that can be used by a support department or help desk to track incoming support requests, respond, follow-up, and report on requests. Eventum is an enterprise-level helpdesk solution supported by MySQL AB (www.mysql.org), the organization that provides the world's most popular open-source database, now acquired by Sun Microsystems. Eventum is available through the GNU General Public License (GPL license).

Some key features of Eventum include:

• Easy to install and configure
• Customizable: Custom fields and customizable project attributes: Statuses, Categories, Priorities
• Template (pre-written) email responses
• Reminder system
• Customer integration API
• Workflow API
• Email routing
• IMAP integratio
• Time tracking

Eventum is built using PHP and MySQL.

CS Live Helper
(www.craftysyntax.com)

Crafty Syntax Live Help (CSLH) is a multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. CSLH is built using in PHP with Mysql as the datatabase. Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, etc. A useful tool to include in any web-based Help Desk / customer management site.

NewCreationIT offers open source strategy, product selection, ROI assessment, implementation, and training services, at very competitive rates. Engineers at NewCreationIT will help you identify, customize, deploy and support open source software systems for your business needs. To learn more about our company, our services and how we can assist your business, please contact us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or submit a request online.