BPO is the act of transferring some of an organization's repeated business processes to an external provider to achieve cost reductions while improving service quality, achieving transformational objectives more quickly and potentially increasing shareholder value. In a typical BPO contract, NewCreationIT takes responsibility for a specific corporate function or process, not only to manage the function or business process, but to also creatively re-engineer the way the process is being done to improve overall efficiency and productivity.

While there are numerous processes and function that could be outsourced, we highlight a few here. Please contact us to evaluate your BPO needs.

Website Maintenance / Web Application Management

Not only does NewCreationIT have the software development capabilities to develop your website or web application, but we also provide ongoing website maintenance and application management services. These would include monitoring of the website to ensure availability, monitoring log files, ensuring backup of data, content updates, etc.

Online Technical Customer Support

Reduce the overall costs of providing technical support to your customers. Using web based tools NewCreationIT's technical team can manage customer interaction efficiently and professionally. Whether it is basic technical help-desk support or something more complex, we are able set up required processes and systems in place. We can also leverage web based tools that produce real-time reports and gain actionable information to help improve current service, provide the capability to monitor service quality and performance using metrics such as average time to close cases, case volume, etc.

Data Entry

If your organization has to process huge volumes of hand written/printed data and get it from paper into a system, you can outsource this process and have your forms entered correctly, time efficiently and at a lower cost. Often, the processing of forms can be challenging due to complex or irregular formats. Hence, we establish the requisite data entry processes to ensure that documents are being dealt with correctly. It is estimated that outsourcing typical data entry functions can result in an average cost savings of about 35%. Organizations benefit because outsourcing this function also reduces the need for costly hardware, software expenditures, technical maintenance, staff recruitment and training.

Data Quality Management

Having inaccurate data can be detrimental to decisions that are made based on reports and other parameters extracted from such data. Ensuring data quality is therefore essential in situations where there is potential for erroneous data. An effective data quality management system would ensure the following:

• Inspection - Data is inspected for any type of errors or incomplete information.
• Correction - Correct any incorrect data.
• Integration - Merge data from a variety of sources.
• Improvement - Magnify and enhance current data.
• Consistency monitoring - Check and control accuracy and reliability of data over a period of time.

NewCreationIT can assist in establishing a suitable data quality management system or process. Quality data ensures accurate and better decisions and hence better outcomes. To learn more about our company, our services and how we can assist your business, please contact us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or submit a request online.